S.T.A.M.P.©
Strategically Align Your Customer Success Team for Growth
Transform your Customer Success team from chaos to clarity with S.T.A.M.P.©—a proven methodology designed by Nieves Cañada, crafted to optimize roles, responsibilities, and scaling at every stage of your business.
Your CS team should not be running around like a headless chicken.
What is S.T.A.M.P.?
S.T.A.M.P.© stands for Stage, Target, Assemble, Manage, Plan—a strategic yet actionable methodology that helps businesses align their Customer Success (CS) team with their company’s growth phase and goals. Whether you're in the startup phase, scaling rapidly, or optimizing for long-term growth, S.T.A.M.P.© provides a clear, actionable path to CS excellence.
Developed by Nieves Cañada, a trusted Revenue leader, the S.T.A.M.P.© methodology is a step-by-step approach that takes the guesswork out of building and scaling a Customer Success team. With years of experience helping businesses align their CS operations with growth goals, Nieves brings both practical insights and proven strategies to help you succeed.
How S.T.A.M.P.© Can Help Your Business
Is your Customer Success team trying to do everything at once, yet struggling to drive meaningful results?
The S.T.A.M.P.© methodology solves that by:
Identifying critical CS roles tailored to your company’s stage of growth.
Focusing efforts on the most impactful areas, whether it’s educating, retaining, or growing your customers.
Building a scalable team structure—from generalists in early stages to specialized roles (CSOps, Technical CSMs, Digital CS) as you expand.
Optimizing resources with the right tools, processes, and KPIs for sustained success.
What will you learn with S.T.A.M.P.© Methodology training?
Stage Assessment
Assess your company’s current phase of growth, product complexity, and customer type to tailor your CS strategy for maximum effectiveness.Target Focus
Prioritize the main goal of your CS team—whether it’s educating new customers, retaining key accounts, or driving revenue growth.Team Assembly
We help you build or optimize your CS team by identifying the roles you need today and planning for future growth. Whether you need a mix of generalists or specialists, we ensure your team is set up for scalability.CS Management
Through individual mentoring, we will guide you through the process of identifying the tools, processes, and training your team needs to operate efficiently.Strategic Planning
You will be ready to refine your CS strategy to adapt to changes in the business, ensuring your team is always aligned with evolving company goals and customer needs.
Who is S.T.A.M.P.© for?
S.T.A.M.P.© is ideal for startups, scale-ups, and established businesses looking to:
Optimize their CS team structure for efficiency and growth.
Scale Customer Success operations without sacrificing customer experience.
Improve retention, revenue growth, and customer outcomes by strategically aligning CS efforts.