Our mission
Empower your journey as new Customer Success Leader. We foster your growth, equipping you with the tools to build a strong team and to define your CS strategy.
We are dedicated to ensuring your success, both personally and as a leader, enabling you to make a significant impact in your role and drive success across your customers, team and organization.
About me
I'm Nieves, and I've spent over 15 leading customer-facing teams in startups, scale-ups and corporate environments. My journey in Customer Success has been a testament to my passion for nurturing growth, fostering excellence, and empowering others to become their best selves.
My commitment to Customer Success leadership isn't just professional; it's personal. Having walked the path from emerging leader to seasoned expert, I understand the skills, opportunities, and challenges that leadership in Revenue entails. I've been in your shoes, and I know the feeling of making a difference in the lives of customers and teams.
What I can offer is not just my extensive experience as a CS leader but also my unique approach; I've seamlessly combined my years of hands-on experience in international Revenue leadership with my expertise as an Executive Coach. This allows me to guide emerging GTM leaders like you toward authentic, empathetic, and impactful leadership.
Excited to witness how you grow in your role!
"CS Leadership isn’t just about achieving metrics and build playbooks; it’s about empowering and uplifting those we serve, fostering business and personal growth, and creating a legacy of loyalty and excellence”.
—Nieves Canada, CSM Leader, Executive Coach and founder of CS Plan.
